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FAQ’s | Craigsfriend

Frequently Asked Questions (FAQ’s)

How long does shipping take?

Orders within Vietnam typically arrive within 3–5 business days. International orders may take 7–14 days depending on the destination and customs process.

Can I return or exchange my item?

Yes! You can return or exchange unworn and unwashed items within 7 days of delivery. Please review our Refund & Returns Policy for details.

What payment methods do you accept?

We accept major credit cards, bank transfers, and e-wallets. All payments are processed securely to ensure your safety.

How can I contact customer support?

You can reach us via email at support@craigsfriend.com or visit us directly at our office located at 219 Ngo Quyen Street, Buon Ma Thuot, Dak Lak 63000, Vietnam.

Is my personal data safe?

Absolutely. We use SSL encryption and do not share your data with third parties. You can read our Privacy Policy for more details.

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