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Return to shopCancel / Change Order
At Craigsfriend, we understand that plans can change. Our goal is to make order modification or cancellation as smooth and transparent as possible while ensuring every customer’s satisfaction.
Cancellation Window
You may cancel your order within 12 hours after placing it, provided it hasn’t yet been processed or shipped. Once your order is in the shipping stage, cancellation requests cannot be accepted.
Changing Order Details
To modify your shipping address, size, or item selection, please contact our customer service team immediately. Changes can only be made before your order has entered the packaging stage.
After Shipment
Once your order has been shipped, it cannot be modified or canceled. However, you may refer to our Return & Refund Policy for possible return options after receiving your item.
Contact Support
Our dedicated support team is always ready to assist. If you need help with order updates, cancellations, or other issues, reach out via email or our official social media channels.
How to Request a Change
Please email us at support@craigsfriend.com with your order number, name, and request details. We’ll confirm once the change or cancellation has been processed successfully.
Note: Craigsfriend reserves the right to refuse cancellations or modifications once an order has entered the shipping stage.
Please double-check your order details before checkout to ensure accuracy.