Refund Policy

Refund Policy

Customer satisfaction drives everything we do. Here’s how our refund policy works:

Timeline

Refunds are processed within 14 working days once approved. Delays? Just let us know — we’ll resolve it quickly.

Security

All transactions go through PayPal for secure processing.

Eligibility

Once your return is inspected, we’ll confirm by email if you qualify. Approved refunds return to your original payment method.

Delayed Refunds

If you don’t see your refund yet, verify with your bank or card company. Contact us if it still hasn’t shown up.

Sale Items

Refunds are not available for sale products. Regular-priced items only.

Exchanges

Exchanges are accepted for defective or damaged merchandise. Email support@craigsfriend.com to begin.