Refund & Returns Policy

At Craigsfriend, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help ensure a smooth and fair return process.

1. Return Eligibility

Items must be returned within 7 days of receiving your order. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must also be in the original packaging with tags attached.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 3–5 business days.

3. Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to an error from our side (such as a wrong or defective item).

4. Contact Us

If you have any questions about our return policy, please reach out to us:

Craigsfriend
📍 219 Ngo Quyen Street, Buon Ma Thuot, Dak Lak 63000, Vietnam
📧 support@craigsfriend.com